TERMS & CONDITIONS
Please read carefully to avoid disappointment. By choosing to shop with TLB, you are agreeing to the terms and conditions below.
FULL PRICE IN STORE PURCHASES are eligible for exchange or credit note.
FULL PRICE E-BOUTIQUE items are eligible for refund or exchange.
SALE ITEMS are valid for exchange only, unless purchased via FLASHCODE or are reduced by 50% or more. These are deemed FINAL SALE.
No refund, credit note or exchange on lay-bys, jewellery, intimates, underwear or swimwear in accordance with the Fair Trade Act.
Items purchased with an ONLINE GIFT VOUCHER are eligible for a credit or exchange, under the same T&C's stated above.
ALL WITHIN 14 DAYS OF PURCHASE DATE.
E- BOUTIQUE RETURNS
Newsletter 10% or first order discount subscribers are still eligible for a full refund unless its a sale item. Please read the above returns/exchange eligibility.
You must NOTIFY TLB VIA EMAIL to authorise your return - firstname.lastname@example.org
Items must be returned unworn, with swing tags in place. If the above requirements are not met, a refund will not be issued.
Return shipping costs are at the buyers expense and its recommend returning items in an express package.
This form of shipping can be tracked and will guarantee that it arrives back to us within the allocated time frame.
The Little Boutique will not be responsible for lost packages.
All items must be received back within 14 days from the purchase date.
Once your item is received back and inspected, we will process the refund via the original payment method.
The Little Boutique, Shop 1/70 Broadway Glenelg South SA, 5045
No refunds on ShipAid protection.
(please note as prices have risen on 1/7/2023 with Australia Post we have increased to accommodate)
Choose the following;
$10.95 flat rate standard shipping (2-8 days)
$13.95 express shipping within Australia (1-4 days)
Orders over $200 are free flat rate standard shipping (2-8 days), otherwise express can be selected at $12.95
$35 AUD international flat rate standard shipping (under 2kg)
These shipping costs excludes heavy or bulky items, Wandering Folk and Salty Shadows Umbrellas. The customer is liable for any duties and taxes that may be charged on international shipments.
The Little Boutique uses Australia Post to offer safe and reliable delivery. Express is usually next day but can have delays which are out of TLB'S control. 1-4 days to avoid disappointment. PLEASE NOTE: DELIVERIES DO NOT REQUIRE A SIGNATURE. TO ENSURE SAFE DELIVERY, PLEASE TRY TO PROVIDE A BUSINESS ADDRESS IF YOU WON'T BE HOME TO RECEIVE .
Items will be dispatched within 24 hours and delivered Monday - Friday, excluding public holidays. All shoes will be posted without the box as the box exceeds the size of our standard shipping bags. If the box is required there is an extra $10 shipping charge, please notify us by email or phone to pay the extra cost.
TRACK YOUR ORDER
For orders shipped by Australia post please click here.
SHIP AID PROTECTION
Protect your package with ShipAid insurance at checkout. Pay 2.5% of your items value and rest easy knowing if your item becomes misplaced, you can make a claim via email@example.com. An investigation with the shipping company will be launched. If this item is deemed lost or stolen we will refund or replace the item.
DAMAGED / FAULTY GOODS
Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition. In the event that your goods are not in a satisfactory condition on arrival please notify our team immediately via email or phone. Items that are deemed faulty will be refunded in accordance with the Fair Trade Act.
CREDIT NOTES, ONLINE GIFT CARDS AND IN-STORE GIFT CARDS
These are all valid for 3 years from date of purchase.
We accept the following credit cards: Visa, MasterCard and Amex. Afterpay, Zippay and PayPal.