Customer Service


TERMS & CONDITIONS

RETURNS/ EXCHANGES 

FULL PRICE IN STORE PURCHASES are eligable for exchange or credit note. 

FULL PRICE E-BOUTIQUE items are eligable for refund or exchange.

SALE ITEMS are valid for exchange only unless purchased via FLASHCODE or are reduced by 50% or more. These are deemed FINAL SALE.

No refund, credit note or exchange on lay-bys, jewellery or swimwear in accordance with the Fair Trade Act. 

ALL WITHIN 14 DAYS OF PURCHASE DATE

E- BOUTIQUE RETURNS 

You must NOTIFY TLB VIA EMAIL to authorise your return  - info@thelittleboutique.com.au 

Items must be returned unworn, with swing tags in place. If the above requirements are not met, a refund will not be issued.

Return shipping costs are at the buyers expense and its recommend returning items in an express package.

This form of shipping can be tracked and will guarantee that it arrives back to us within the allocated time frame.

The Little Boutique will not be responsible for lost packages.

All items must be received back within 14 days from the purchase date.

Once your item is received back and inspected, we will process the refund via the original payment method.

Return Address:

The Little Boutique, Shop 3 Jetty St Grange, SA, 5022 

SHIPPING

Express Shipping within Australia: $10 Flat Rate or Orders over $200 FREE

International Orders: $30 flat rate (under 2kg) 

These shipping costs excludes heavy items, including Wandering Folk Rugs and Salty Shadows Umbrellas. All international deliveries we use Australia Post or DHL Express. The customer is liable for any duties and taxes that may be charged on international shipments. 

The Little Boutique uses Toll Express within Australia to offer you the fast and reliable delivery possible which is usually next day delivery with all orders placed before 1pm ACST. PLEASE NOTE: DELIVERIES DO NOT REQUIRE A SIGNATURE, TO ENSURE SAFE DELIVERY, PLEASE PROVIDE A BUSINESS ADDRESS.

Items will be dispatched and delivered Monday - Friday, excluding public holidays. All shoes will be posted without the box as the box exceeds the size of our standard shipping bags. If the box is required there is an extra $10 shipping charge, please notify us by email or phone to pay the extra cost.

TRACK YOUR ORDER

For orders shipped by TOLL please click here.

For orders shipped by Australia post please click here.

For orders shipped by DHL click here. 

DAMAGED / FAULTY GOODS 

Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition. In the event that your goods are not in a satisfactory condition on arrival please notify our team immediately via email or phone. Items that are deemed faulty will be refunded in accordance with the Fair Trade Act.

CREDIT NOTES 

Credit notes are valid for 12 months from the date of purchase. 

PAYMENT OPTIONS

We accept the following credit cards: Visa, MasterCard and Amex. Afterpay, Zippay and PayPal.

LOYALTY PROGRAMME

TLB now offers customers 1 point for every $50 spent instore. Customers can create a profile instore; online customers automatically have a store profile created for them. The loyalty points can be redeemed on full priced purchases over $50. Points must be spent when a maximum of $20 has accumulated.  If customers are purchasing online and wish to redeem their points, they are welcome to call or email the store to place their order. If you return an item, the amount of loyalty that item accrued is automatically deduced from your customer profile. TLB reserve the rights to modify or cancel points at any time.